Privacy Policy
Last updated: 1 January 2025
1. Introduction
Victorian Lords Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our website or engage our haulage and logistics services.
We are registered in England and Wales and act as the data controller for the purposes of UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
- Contact details: name, email address, telephone number, company name and postal address
- Quote and booking information: collection and delivery postcodes, load details, preferred dates and service requirements
- Technical data: IP address, browser type, device information and pages visited (collected via cookies)
- Communication records: emails, phone call records and any correspondence with our team
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide haulage quotes and process transport bookings
- To communicate with you about your enquiries and shipments
- To assign appropriate carriers from our verified network
- To comply with legal and regulatory obligations
- To improve our website and services
- To send service-related communications (not marketing, unless you opt in)
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: processing necessary to fulfil a haulage booking or respond to a quote request
- Legitimate interest: to operate and improve our business and services
- Consent: where you have opted in to marketing communications
- Legal obligation: to comply with applicable laws and regulations
5. Data Sharing
We may share your data with:
- Carriers and subcontractors: verified transport partners who fulfil your haulage requirements
- Service providers: IT, hosting and communication platforms that support our operations
- Legal and regulatory bodies: where required by law
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiry data is retained for up to 24 months. Booking and transaction records are retained for 7 years for tax and legal compliance.
7. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, please contact us at info@victorianlords.com.
8. Cookies
Our website uses cookies to improve your experience. For full details, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your data rights, please contact:
Victorian Lords Ltd
10 Ivernia Avenue, Brooklands
Milton Keynes, MK10 7HR
Email: info@victorianlords.com
Phone: 01442 793 314
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.